The privacy of our customers and site visitors is of paramount importance to us. At Medikabazaar, we do not publish, sell, or rent client details to third parties for their marketing purposes without explicit consent. This Privacy Policy describes the ways in which your personal and business information is used and protected.

The policies of this statement apply to our services available under the domain and sub-domains of www.chemist.medikabazaar.com (the "Site") and apply generally to our parent, affiliates, subsidiaries, or joint venture websites. This Platform is a Business-to-Business (B2B) marketplace specifically designed for Chemists, Pharmacies, Hospitals, Clinics, OEMs, and Authorized Distributors.

By accepting the Privacy Policy and Terms & Conditions during registration, you expressly consent to the collection, processing, storage, sharing, and retention of your personal and business information for the purposes described in this Policy. This policy is effective immediately upon acceptance in registration for all users irrespective of the device of usage.

1. YOUR PRIVACY & ASSURANCE

We are extremely proud of our commitment to protect your privacy. We value your trust and work hard to earn your confidence so that you can enthusiastically use our services. We promise that we will not sell or rent your personal or business information to third parties for their marketing purposes without your explicit consent. From time to time, we may reveal general statistical information about our website and visitors (e.g., number of visitors, type of goods purchased) that does not identify you personally.

2. INFORMATION COLLECTED

When you use our Site, we collect and store your information in several ways to provide a safe, efficient, and customized B2B experience.

User Data:

To fully use our Site, you must register using our online form, providing your name, contact number, email ID, user ID, password etc. We may also ask for information such as place of business, billing information, shipping information, bank account details, reviews, feedback and opinions, website and mobile app usage, Internet Protocol (IP) address and similar information collected via automated means, such as cookies, pixels and/or similar technologies, transaction information such as the exact date and time of the transaction, total amount, transaction history and preferences and related details, and other personal or business information as indicated on the forms. Where possible, we indicate which fields are required and which fields are optional. We on our discretion may record conversations and archive correspondence between users and us for quality control or training purposes.

B2B Compliance Documents:

You agree and undertake to upload and provide all required KYC and compliance documents, including but not limited to licenses, registrations, tax certificates, authorization letters, and professional or regulatory certifications, as may be applicable to your business and as requested by the Company from time to time in accordance with applicable laws and internal policies.

Behavioral Tracking:

We automatically track certain information based on your behavior on the site (using "cookies") to perform internal research on demographics and interests to better protect and serve our users.

2A. LEGAL BASIS FOR PROCESSING

We process personal and business data based on one or more of the following lawful bases:

• Your consent;
• Performance of a contract or provision of services;
• Compliance with applicable laws and regulatory obligations;
• Legitimate business interests such as fraud prevention, platform security, and service improvement.

You agree that we shall have the discretion to retain the user provided Information for as long as the information is required for the purpose of providing services to you or where the same is required for any purpose for which the Information can be lawfully processed or retained as required under any statutory enactments or applicable laws.

3. VOLUNTARY DOCUMENT SUBMISSION

3.1 User Volition:

You acknowledge and agree that the upload of any Compliance Documents, licenses, or business certificates is done entirely of your own free will and volition. You choose to provide these documents to establish your eligibility to trade in regulated medical goods.

3.2 No Responsibility for Authenticity:

You understand and agree that Medikabazaar acts only as an intermediary platform and may conduct document verification checks at its discretion; however, the Company does not guarantee or assume liability for the authenticity, validity, or legality of information or documents submitted by users.

3.3 Hold Harmless:

You agree to fully indemnify, defend, and hold harmless Medikabazaar, its directors, officers, employees, and affiliates against all losses, penalties, damages, claims, regulatory actions, costs, and expenses (including reasonable legal fees) arising from or related to submission of forged, expired, misleading, inaccurate, or unlawful documents or information.

4. USAGE OF YOUR INFORMATION

We may use or share your information to facilitate the services you request and to promote safe and innovative trading. Specifically, we use your data to:

• Resolve disputes and troubleshoot problems.
• Measure, analyse consumer interest, behaviour, trends and patterns or any other characteristics.
• Inform users about online/offline offers, upgrades and updates.
• Evaluate, operate and improve our business, our website and/or mobile application.
• Detect and protect against error, fraud, and other legal or information security risks.

Communication Consent:

By accepting this policy, you expressly consent to be contacted by Us and/or our third-party service providers via calls, emails, and/or messages for notifications for promotions, discounts, and service delivery updates.

5. DISCLOSURE OF YOUR INFORMATION

We may share your information with the following categories of persons:

• Internal Service Providers: Third parties used to facilitate our business operations (e.g., logistics, payment gateways).
• Other Corporate Entities: Our parent, affiliates, or subsidiaries to help detect and prevent potentially illegal acts and provide joint services.
• Legal Requests: We cooperate with law enforcement and regulatory inquiries. You authorize us to disclose your name, city, state, telephone number, email, and company name to Intellectual Property Right owners or government officials as we, in our sole discretion, believe necessary in connection with an investigation of fraud, intellectual property infringement, or other unlawful activity.
• Security Disclaimer: While we implement reasonable security practices and safeguards, no electronic transmission or storage system is completely secure. Accordingly, we cannot guarantee absolute security of information and disclaim liability to the extent permitted by law for unauthorized access beyond our reasonable control. If you suspect any misuse or loss or any unauthorised access to your data, please let us know immediately by contacting us by e-mail at our email address.
• Cross‑Border Transfers: Where necessary, your information may be transferred to and processed outside India for technology, hosting, or support purposes, subject to reasonable safeguards and compliance with applicable Indian data protection laws.

6. ACCESS OR CHANGE YOUR INFORMATION

To protect your privacy and security, we will verify your identity before granting access or making changes to your profile. Your registered User ID and Password are required to access or modify your business information.

7. DATA SECURITY AND RETENTION

Security:

When you place orders or access account information, we offer the use of a Transport Layer Security (TLS) which encrypts all information before it is sent to us. We employ reasonable security practices and procedures in compliance with the Information Technology Act, 2000 and rules made thereunder to prevent unauthorized access and maintain data accuracy.

Retention:

We shall have the right to retain the data for as long as necessary to fulfil legal, tax, and regulatory audit requirements, even after account deactivation or data deletion.

8. APP/WEBSITE PERMISSIONS

To optimize the B2B experience, our mobile application may require:

• Camera/Files: To scan and upload Drug Licenses and Prescriptions directly.
• Location: To show region-specific product availability and logistics timelines.
• SMS: For secure OTP-based authentication of business transactions.
• Any other APP: As may be necessary depending on business requirements.

9. MINORS

This is a B2B platform for licensed professionals. Minors (under the age of 18) are not eligible to use our Site. If you are under the age of 18, you cannot buy or sell any items on the Site. If you wish to purchase or sell an item on the Site such purchase or sale may be made by your legal guardian or parents who have registered as users of the Site provided that such purchase or sale is not in relation to any adult material/mature audience items displayed on the Site, the sale or purchase of which to/by minors is strictly prohibited.

10. CHANGES TO THIS POLICY

Our privacy policy is subject to change at any time without notice. To ensure you are aware of any changes, please review this page periodically. Your continued use of the Site signifies your acceptance of any revised terms.

11. SEVERABILITY

If any provision of this Privacy Policy is held invalid or unenforceable under applicable law, the remaining provisions shall continue to remain in full force and effect.

12. QUESTIONS

Please contact us regarding any questions, clarifications, or grievances. Please email us at chemist@medikabazaar.com / support@medikabazaar.com